With all the big and highly important changes eBay has introduced this year, such as eBay’s new seller standard, the Defect Rate, and Managed Returns (both of which I have already written about – Defect Rate & Managed Returns) it is not surprising that a smaller introduction has passed many people by…
What am I talking about? eBay’s new delivery service, Click and Collect at Argos.
But what is click and collect and how does it work?
Well, as the name suggests, it’s a simple process where your buyer purchases an item from you but instead of it being shipped to their home address, they instead collect it from their nearest Argos store.
Now initially this sounds terrific!
I mean, the more choice we can give to customers the more sales we’ll make and a collection service is very useful for people who can’t be home to receive a delivery and don’t want the hassle of chasing the courier and then having to drive to their delivery depot to collect the item…
This way, the buyer chooses to collect their item and is notified when it’s ready, then all they have to do is pick it up like a normal order from Argos, on their own time.
Incredibly simple and that’s why these click and collect services have always been so popular with consumers (just take a look at John Lewis, Currys/PC World, Tesco or even Argos itself).
BUT there is one big difference between what say, John Lewis, offer and the click and collect service with eBay and that is SHIPPING!
As you are obviously unable to store your actual products at Argos, you still need to ship them out as normal (except delivering to Argos rather than your customer directly) and once they’ve been received and processed, your buyer will then be notified that their item is available for collection.
So what that means is; using this click and collect service will take as long (if not longer including processing) than delivering directly to your customer. [Read more…]