If you’ve been following my blog for some time you’ll definitely have been wondering where the hell I’I’ve gone, but don’t worry – I’m back! I had to take an unexpected leave from writing because this is the busiest time of the year for me business wise plus I had some severe problems with the heating system in my house, and with two small kids that was my no.1 priority. So as a result I didn’t really have time to do any writing last week or do the monthly round-up for November.
But anyway, I’m back on track now and will try to get at least a few good posts done before we all take a good Christmas break to re-charge our batteries for 2014! Here are the three main topics I want to cover in the upcoming weeks:
- How to carry out market analysis and find profitable products to sell on eBay;
- How to properly format eBay listings using Turbo Lister;
- Time management – my story.
I really hope I’ll be able to get these done before Xmas as I’ve had these topics in my mind for several months now and would really like to get them written before the new year begins.
For today though, I want to share with you some techniques you can use to drastically reduce customer service support requests in your business in a way that doesn’t affect your customer satisfaction and level of service.
You can greatly reduce the amount of emails and questions you receive from customers by properly utilising FAQs!
This concept is so simple yet so effective and it’s something most online sellers completely overlook! Of course if you’re just starting out and receive only a few support requests each week, this isn’t’t such a big problem, but when your business grows and you have to deal with dozens of support requests a day, you need to think about ways to reduce the amount of time you spend on this task without sacrificing your high level of customer service. [Read more…]