Hello and welcome back to another Friday and another Reader’s Question post!
Today I’m going to be looking at an email I received from Affan, who had his Royal Mail delivery seized and destroyed for breaching dangerous goods transport regulations, which in this case meant the package contained batteries.
Here’s the email I received:
I have a problem and I wanted to request some guidance from you. I have recently started selling phone batteries and received an email from Royal Mail (the only shipping company I use) that I have attached for you to see.
Previously I thought that sending batteries was only prohibited internationally but I’m now assuming that Royal Mail doesn’t carry them domestically either? Do you know anything about this issue Andrew? What are my options and are there any alternate shipping options for domestic as well as EU sales?
Many thanks and best wishes,
And here is a screenshot of the letter so that you can see exactly what Royal Mail sent to Affan:
For those of you that can’t be bothered to read the letter in full (I know I know, it’s Friday after all!) here are the most important snippets from the final paragraph:
“Having opened your parcel and examined the goods more closely, we determined that the items contained within it did breach dangerous goods transport regulations. We have therefore disposed of your parcel accordingly.”
Now, first things first – by now I assume and hope that all online sellers are aware of the dangers involved when posting batteries, which are prone to shorting, overheating and potentially catching fire… it’s something that’s received a lot of media attention over recent years and in 2013 regulations were put into place to control the shipment of batteries.
However this was mainly aimed at international air shipments but since then further rules have been introduced by the International Air Transport Association, or IATA for short, with their Dangerous Goods Regulations, which regulates the shipment and transport of “dangerous goods” (pretty obvious really!). [Read more…]