February 18, 2013 by Andrew Minalto - 215 Comments
eBay Negative Feedback Removal Explained
No, don’t worry – that’s not your eBay account. And I hope yours will never look like this.
But let’s be honest – maintaining 100% positive feedback on eBay is hard, very hard, especially when you start dealing with hundreds and even thousands of transactions per month. We all make mistakes from time to time and on eBay OUR mistakes can cost us a lot – negative feedback and low DSRs which in the end can result in a lost Top Rated Seller status or even a suspended account in the worst case scenario.
So what to do to avoid bad feedback?
First of all – do whatever it takes to minimize the chances of buyers even starting to think about leaving negative or neutral feedback for you. This means:
1) Offer high quality products.
2) Create detailed and accurate product descriptions.
3) If dealing with used goods, always describe the item’s condition as it is. If there are scratches on an item highlight them with a photo, don’t hide them! (This actually increases your credibility in a buyer’s eyes).
4) Offer fast, preferably next day delivery whenever possible.
5) Pack items in suitable packaging materials (Jiffy envelopes, boxes, mail bags) so that you keep the chances of items being damaged during the shipping process to a minimum.
6) Communicate with buyers – answer all e-mails and messages within 24 hours, Monday to Friday.
7) Leave positive feedback once the buyer pays you (Selling Manager Pro does this for you automatically).
8) Always honour your returns policy; go the extra mile if people are a day or two late and still accept returns after 16 days, if your returns policy says, for example, 14 days.
9) Replace damaged, faulty items at no cost to the buyer (it’s your fault at the end of the day, not the buyer’s, so you have no right to ask him to pay even the shipping fees).
10) Whatever disaster strikes at your end, keep your buyer informed! Say you run out of stock and this creates a 3 day delay in order processing. Email buyers and let them know about this problem AND ask what they want to do – wait a few extra days OR receive an instant refund. Never assume that the buyer will be ok with delays in order processing – always, always ask first.
11) Lastly, and most importantly – your customer is always right, even if he’s not! This classic cliché is even truer on eBay than anywhere else as buyers can hurt your business instantly by leaving negative feedback. Don’t let that happen! Even if you feel the buyer is trying it on with you, if you CAN’T do anything about it just apologize for the trouble caused and issue a refund. In the long term, your loss will be minimal but your business will be protected.
If you follow all these guidelines, your chances of getting negative feedback are minimal. But it will still happen of course as it’s a numbers game – the more you sell, the more your chances of getting a dissatisfied customer.
So what to do when you do actually receive negative or neutral feedback? (more…)
February 7, 2013 by Andrew Minalto - 113 Comments
Anatomy of a Perfect eBay Listing!
I’m amazed! It’s now 2013, but the majority of eBay sellers still can’t get this right – create a listing that really SELLS! And I’m not talking about fancy templates here – no, basic, common sense guidelines that everyone should be following. But they’re not!
If you have done any research on eBay you’ll find loads of unprofessional listings. Listings without product pictures in them. Listings with crazy font styles and sizes. Listings with no product descriptions. And so on.
I can understand that an individual who just wants to sell off his used iPhone doesn’t have a clue about how to create a good looking listing, BUT when business sellers who have hundreds of listings can’t put together a half decent listing, that’s beyond my imagination. Why? Because they’re leavings tons of money on the table by doing this! Or should I say – by NOT doing this!
So here’s the deal – in this blog post I have put together basic guidelines which ANYONE can follow to create good listings. You don’t need any designer skills – that’s not the idea here (anyone can hire a designer for a custom made template and formatting, that’s a whole other story) – in this post I want to show you how you can make good looking listings using basic, free tools. Without further ado, let’s get started!
February 4, 2013 by Andrew Minalto - 26 Comments
How to Sell an eBook on eBay THE RIGHT WAY!
These are questions my readers often ask me: How can I sell eBooks on eBay? What’s the right way to sell eBooks on eBay? Is it still allowed? Is selling eBooks on eBay a profitable business idea? In this post I’ll try to answer all these questions in detail.
So, to begin with – Can you still sell eBooks on eBay? Yes, you can, if you follow eBay guidelines.
And with eBooks, there are different rules for eBay.com and eBay.co.uk websites:
On eBay.com (USA website), you can sell eBooks AND deliver them digitally as long as you follow these rules:
- List your eBooks in the Everything Else > Information Products category using the Classified Ad format.
As you may know, a classified ads format on eBay.com won’t get you as many views as normal listings, the sale won’t actually happen on eBay and you won’t earn any feedback.
If you want to list your item in a more suitable category and use auctions or Buy It Now listings, you can’t deliver your eBook in digital format – you have to burn it onto a CD or DVD or USB stick and post it out.
On eBay.co.uk (UK site), there is no Classified Ads format at all, but you can still sell eBooks there IF you burn your eBook onto a CD or DVD or USB stick and post it out . (more…)
November 29, 2012 by Andrew Minalto - 160 Comments
Become a Top Rated Seller on eBay in 30 Days!
One of the first steps to eBay success that we discuss in my personal coaching program, 60 Day Blueprint, is getting TRS status — that coveted Top Rated Seller status that gets sellers so many benefits you can’t get any other way.
It’s no secret that to make your eBay business a success, you have to play by Best Match rules, and TRS status plays huge role in that.
If you work in any competitive niche, you absolutely must try to reach and maintain TRS status. Otherwise, your listings will get lost in dozens of search results pages.
How many people, do you think, really browse past the first few pages? Not that many I’m afraid. Some might look at the first five. In fact, though, most people will check only listings on page one!
So what exactly is the TRS program all about? Let me first explain a bit about the Power Seller program.
Qualifying For The First Step Toward TRS Status
Basically, TRS status is the next level up from the Power Seller program. Looking at the TRS requirements carefully, you’ll see that it’s basically the Bronze Power Seller level by sales volume PLUS an exceptional customer service history.
Here’s what you need to become a Bronze Power Seller on eBay UK:
To meet basic requirements, you must:
- be registered as a BUSINESS seller on eBay.co.uk or eBay.ie
- have 100 feedbacks, 98 percent or more positive (from global transactions)
- have been an active member for 90 days
- have an account is in good financial standing
- have no policy breaches in the preceding 90 days
If you meet all of these requirements, you also have to fulfill these additional requirements:
- have a minimum of 100 transactions to UK and IE buyers per 12 month period
- have minimum sales of £1000 per 12 months (to UK and IE buyers)
- have an average DSR (Detailed Ratings Score) of 4.60 or greater
We’ll get into the exact steps you need to take to achieve these numbers later in the post. (more…)
August 9, 2011 by Andrew Minalto - 0 Comments
Twitter & eBay Business – How To?
Twitter. Twitter. Twitter.
Everyone talks about it, many have heard about it, only few use it’s full potential.
Most people have simplified Twitter for business use and that’s the biggest failure – you can’t expect for it to work by simply tweeting about your sales offers or special promotions. Well, you can do that but don’t expect huge response. Unless you’re running a coupon site or Daily Deal site of course.
Twitter, just like Facebook is a COMMUNITY and that’s how you want to treat it. In this week’s ChatWithAndrew.com Q&A session, I have put together 8 Golden Rules to Follow when promoting your eBay business:
Enjoy & Tweet!
July 4, 2011 by Andrew Minalto - 0 Comments
How to Make Money on eBay with £20?
Everyone wants to make loads of money. Everyone.
But very few people actually have what it takes to make kind of money they’re dreaming about. Usually it’s lack of knowledge, lack of experience and lack of working capital. Yes, somehow, most people associate term “online business” with “low entry level business” which very often is a true assumption by the way. These days you can start making money online literary in minutes, using sites like Fiverr.com as an example.
But here’s the thing with selling physical goods online – you have to have appropriate buying power to succeed. And this is something many newbies do not realize wasting years on chasing unreal wholesale deals.
Just like Ciaran in today’s CWA post, there’s nothing wrong with starting your very own eBay business, even if you have just 20 quid to invest. Just make sure you choose the right strategy!
Read more on How to Start an eBay Business with £20.