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How to Increase & Lift eBay Selling Limits?

March 25, 2014 by Andrew Minalto - 240 Comments
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ebay-selling-limitsSo after much deliberation, planning and procrastination, you’ve finally decided to start your own eBay business… Great, but there’s just one problem – selling limits.

What are selling limits and how do they affect you?

Well on eBay there are limits in place for new sellers. These limits can be:

  • Account-based,
  • Category-based,
  • Item-based.

They were introduced to protect buyers from unscrupulous sellers/scammers.

In general these limits will only affect new accounts with less than 90 days selling history but depending on the items you sell and your DSRs and feedback level, you may have specific restrictions/limits placed on your account. ‘Dangerous’ items that are very high value (mobile phones, tablets etc.) or have a lot of fakes being sold (designer clothing, handbags) are usually what eBay scrutinise the most.

How do these limits work?

According to eBay themselves, you have a limit on “sold items, gross merchandise volume, and active items for sale”. Basically that means the number of items sold, the total value of items sold, and the number of current listings.

Account-based Allowances

Account-based allowances are based on your general activity and account status.

Generally the account-based allowances are for new sellers and it is usually set at 10 items per month/£650 in sales – whichever comes first.

However that is not guaranteed and can vary depending on your specific circumstances but it is mainly based on how old your account is, what you sell, and how well you do in your seller performance standards – i.e. your feedback levels and DSR ratings.

This is a very important part of having the new account limits increased/removed as really that’s the whole point – eBay want to see evidence that you’re a reliable and genuine seller who will provide a high level of service to buyers. So you need to meet eBay’s minimum detailed seller ratings requirements and then you can ask eBay to increase your limits.

detailed-seller-ratingsAt the moment the minimum DSR requirements are:

Percentage of 1 and 2 ratings:

  • Item as described – 1%
  • Communication – 2%
  • Dispatch time – 2%
  • Postage & packaging charges – 2%

Maximum number of occurrences:

  • Item as described – 3
  • Communication – 3
  • Dispatch time – 3
  • Postage & packaging charges – 3

DSRs are of course something you always have to work on but when you first start out it is especially important so do whatever it takes to keep your buyers happy!

As well as being measured on your DSRs, eBay will of course also monitor the amount of negative or neutral feedback you receive, and if you’re deemed to be performing below the required standard, further limits will be placed on your account.

Verifying information that you’ve given to eBay such as your address, bank account and contact details can also help with initial limits that are placed automatically on new accounts.

And this is something that always surprises people so I thought I’d clarify it – these new account limits DO apply even if you have other accounts on eBay with a long sales history that are in good standing feedback-wise.

Ridiculous I know, as eBay are obviously aware of your other accounts but unfortunately that’s the way it works.

There is one thing you can do though, you can call eBay and specifically ask them about your new account limits, explain that you’ve been selling for a long time, have good feedback etc. and that this is a new venture and then ask them to increase the limits on your new account for you, which they will usually do with no problems, provided your other account meets the necessary criteria:

  1. Your first positive feedback was more than 90 days ago.
  2. You don’t have any unresolved cases.
  3. Your DRSs are at least 4.8 in all areas.

So if your other account meets these conditions (which it should definitely do) then you can request an increase in selling limits from eBay without waiting 90 days.

Category-based Allowances

high-risk-itemsIn popular / high-value categories (consoles, phones, tablets) or categories that are more susceptible to fake goods (designer clothes, handbags, wallets) there may be listing allowances placed on your account IF:

  • It’s been less than 90 days since your first successful sale on eBay.
  • You haven’t sold multiple items in this category before.
  • You haven’t sold items in this category in over a year.
  • More than 3% of your total transactions have resulted in cases being opened against you.

Unlike the account-based allowances, there is not much you can do to get category-based allowances removed ahead of the set time frame. Your only real choice is to start slow, establish a positive selling history in that category and prove to eBay that “you’re able to meet the needs of your customers”.

Not ideal of course, but 90 days is not a long time and you really have no alternative if you want to sell on eBay in these categories. Whatever you do, please DON’T list in different categories in an attempt to ‘beat’ these limits as it’s a breach of eBay’s search and browse manipulation policy  and if they find out it will result in extensive limits being placed and most likely account suspension as well.

While I’m on the topic, let me just say this applies to ALL the so-called black hat methods out there for avoiding eBay’s limits! It’s simply not worth it and a terrible idea; I mean do you really want to risk your entire business for the sake of not waiting 90 days! Just take my advice and play everything by the book.

Once you have sold in a particular category for over 90 days with no problems and have good feedback and DSR scores, category-based allowances will be automatically removed so there’s no need for you to contact eBay about it.

Item-based Allowances

This refers pretty much only to counterfeit or unauthorised goods and while some of these restrictions will be lifted in time, others always remain in place. Again, you need to establish a good selling history and then you can contact eBay and request an increase in these limits BUT you need to be 100% confident in the authenticity of the items you’re selling and in your supplier.

Often eBay will ask you where you source the goods and you will need to provide them with that info in order to show everything is 100% legitimate.

Everyone is well aware of eBay’s stance on counterfeit goods and they don’t need much reason to restrict or ban sellers based on this so as I said, make sure you’re completely confident in the authenticity of your items and you’re able to prove it if asked.

So as you can see, there is nothing too complicated or difficult about selling limits and as long as you start slow and provide an exceptional level of service, most of them will be automatically lifted after 90 days anyway.

Sometimes you may need to contact eBay but there’s nothing to be afraid of! They simply want some more information about you and your business and generally only ask simple questions like:

  • Where do you get your items?
  • What are your goals with this business?
  • How fast do you dispatch orders?
  • How do you get pictures for your products?
  • Etc.

As you might have already guessed from the last two questions, eBay prefer you to have items ON HAND and dispatch them yourself which may be a problem if you’re dropshipping orders (another reason why I’m not a big fan of that business model) but other than that calling them to discuss your limits can be a great idea, especially if you’re registered as a business seller, and will usually result in your allowances being increased straight away.

I hope this little guide helps you understand the new account limits and how they work, and if you need any advice on how best to deal with them for your business, don’t hesitate to post in the comments box below and I’ll do my best to help.


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  1. Hi Andrew,

    Thanks for such useful blog. Just a quick question:
    I have recently started e-bay online business as a private seller with standard 10 item restriction. Would it be possible to increase the listing limit if I register myself as a business seller?

    1. Andrew Minalto

      Business account status automatically DOES NOT increase your selling limits.

      So no, it won’t change anything at the moment.


  2. Hi Andrew,
    Just a bit of background first… My wife runs her own celebration/birthday/wedding cake making business, a fully registered business, insured, etc. and has fantastic reviews on facebook (which coincidentally is where it all began). Off the back of this we have set up an eBay account in her name selling printed cake toppers which I have taken control of. The printed toppers are not expensive, around £4.50 with free postage, but potentially will sell in high quantities.

    The problem we have encountered is that there is a selling restriction of 10 items which I have already sold in the first 2 days of September. Potentially, and I am confident that this addition to her business could do extremely well, if it wasn’t for the limits.

    My wife does have an old account (set up as a basic shop) from several years back that she remembers having high sales and good feedback on, but we can not remember any of the account details in order to link the two to get the new account limits raised and she believes she “closed it down”.

    This new account is only 3 weeks old, I did not receive feedback from the few customers from the end of last month (I don’t want to pressure them so soon) and I have just sent out the purchases made over the last couple of days (I am confident that feedback will be good for these). So, as I write this, there is zero feedback.

    Do you feel in your wisdom, that I will get anywhere by calling eBay to get the limits raised, or given the current fledgling state of the account it would be worth just biding my time for a while before contacting.

    Many thanks Wayne

    1. Andrew Minalto

      Hi Wayne,

      Yes, not the best position to be in, right on 2nd September when month hasn’t even started yet!

      I would still try calling eBay, but when you get at least 3-4 feedbacks in from these 10 sales you made now. As for your chances of getting limit lifted – hard to say really as no one knows for sure how they evaluate this…. But products you sell are not high risk items so hopefully they can increase your limit a bit. If not, all you can do is wait another month to sell another ten. after those sales they should def. increase your limit.


  3. i have an ebay account for over a month now. limit of 50 items or 5,000 a month. i have well already sold my 50 items again this month and have to wait until next month to sell 50 more. i called ebay to raise my limits and they would not. this is really frustrating. i remember 6-7 years ago when i sold on my old account that i forgot the password to and had no limits what so ever. i understand they are trying to control people getting scammed but all they have to do is let people freely sell and just hold the paypal funds like they already do to make sure the transaction went well. making people have 10 or 50 items a month is insane. i can sell that many in a week! guess the idea of making some extra money is out the door.

    1. Andrew Minalto

      Hi Ashley,

      If this is a brand new account, just wait for first 20-30 feedbacks to come in.

      Then call eBay next month (September) and Im sure they’ll increase your selling limits.

      Also – if you forgot the password for your old account, you could simply reset it and get back access to it.


  4. Hi Andrew!
    Could you tell me please, what should I do if I want to sell an item which simply cost more then 650? I would like to sell two very rare PS console, worth about 1000-1200 each. Is it even possible increase the limit in my case just to sell these two consoles? I’m only interested in selling these two items.
    Thanks in advance!

    1. Andrew Minalto

      Hi Jacob,

      i don’t think so, no…

      You can try contacting eBay and explaining the reason why you need higher limit but most likely they won’t do it. They want to see some smaller sales in, feedback in first before they can increase your limit.


  5. Hi Andrew

    Im currently a private seller with a selling limit of 100 listings per month although i have never sold more than 20 items per month..Would it be possible to increase my selling limits to at least 200 per mnth?..And also are private sellers allowed to list that many items?The reason i want to increase my allowance is that i’ve got a lot of items at home that i would like to get rid of it as soon as possible before moving into a new home.

    My third question is….Can private sellers open a basic shop without actually running a business on ebay?

    Thanks in advance

    1. Andrew Minalto

      Hi Lynn,

      Just list all 100 and then contact eBay and ask for an increase. If you have an established account, with good feedback score they should be able to lift the limit or at least increase it.

      Yes, private sellers can open Basic Shop, that’s not a problem.


  6. Hello,

    I have been selling on ebay for 10 years. i have opened and closed my shop many times because of moving countries.

    I have reopened my shop now, and started selling, now they have put a selling limit on my account to 75 items a month or 900 pound, the seller rating is below standard for the global program, each country is above standard, but the global program is below standard,

    What can i do?

    I have sold over 6000 items over the years I have 100% feedback, I had 5 cases which were not closed by me, but by the buyer and the buyer closed because they recieved the item,

    So what can i do???

    1. Andrew Minalto

      Hi James,

      Apart from improving your DSRs/defect rate, not much you can do here….

      As with 100% feedback I assume that your account is below standard because of too many defects.


  7. Plz i need help
    I upgrade from normal seller to subscribe yearly in basic store in ebay on 22/5/2015 but until know i can not listing more item. Said you have 0 limit and you can list 10 item next month . But i know i can list 150 items.

    1. Andrew Minalto

      Hi Thani,

      by having a shop subscription you’re NOT automatically lifting your selling limits.

      So you still need to get them increased in usual way, with or without a shop.


  8. Hi Andrew
    I started selling on ebay 17 days ago and sold 10 Items for 495$ total after 4 days
    only 2 buyers gave me a positive feedback while others gave me no feedback at all.

    I’m selling xbox live gold memberships and send the buyers Email with their product code activation and mailing them an envelope to their addresses as well.

    I want to know what you think I should do next….waiting for the next month? calling ebay now to ask for increased selling limitation or do you have somthing else in mind?

    thanks in advance

    1. Andrew Minalto

      Hi Muj,

      With just 2 feedbacks they most likely won’t increase your limit now.

      Wait till you hit 10 item limit next month and then call them and ask for an increase.


  9. Hello Andrew.

    This is a really useful article.

    I have had an ebay account for years, one sold one or 2 things but nothing big, just the unwanted gifts etc.

    I started in April to sell as a business, and changed to a business account and opened a eBay shop, I was allowed to list 300 item in May, this was increased to 600 when I called them on the first of June.

    My issue is that I sell phone cases, with lots of different variations. I have sold 108 so far this month, but I cant list any more items. all my feedback has been 100% with five stars.

    If I call them again and ask them for an increase will I be penalised if they say no?

    I hope to hear from you soon.


    1. Andrew Minalto

      Hi Rachel,

      No, not at all – you won’t be penalised in any way for asking to increase your selling limits.

      If you have sold 108 items so far this month, you should def. call them and ask for increase.


      1. Rachel


        Just an update, I spoke to them, and they said No.

        Because I had an increase 17 days ago they need to see 30 days trading before another increase.

        I will have to wait until the 1st July, in the mean time I am having to reduce the quantity and variations so I can list extra items, which is not ideal. I sold another 10 items yesterday.

        Very frustrating, especially when my feedback is 100% I am even getting messages saying thank you and have 5 out of 5 stars for everything. I now have a backlog of items waiting to list which means I will need to ask for a big increase. I am sure they have a reason for these selling limits, but its stopping my business from growing.

        Rant over 🙂

        Once again thanks for your post and replying to my message.


      2. Andrew Minalto

        The most important thing is that you’re doing good with sales! 🙂

        You’ll get the increase on 1st July and then can expand your listed inventory.


  10. Hi Andrew, I came to know your site by Google. Found excellent source here for all the ebay sellers. Thanks for your Kind Support.

    I have newly started my ebay selling. Account is one month old. Started to sell from last week. Ebay put some Selling Limitation on my account. In two days, i have reached this limit and my listing has ended.

    I came to know that i can have more than one ebay account at a time. To start selling again (for the intermediate time), can i create one more new account and sell it. Will this new account automatically linked to my old one and say already i have reached the limit ?

    Thanks for your reply

    1. Andrew Minalto

      Yes, you can have multiple eBay accounts, that’s not a problem.

      BUT yes – most likely eBay will link them and same selling limits will be applied to your new account. So it’s really not a quick way to fix account limit issues.

      What you should do is simply sell first items, get first 5 feedbacks in and then contact eBay and ask them to increase your selling limits.


  11. Roger Bell

    Hi Andrew I’m from Oz and brand new to eBay. I am 74 and in 12 months time moving from my large six bedroom house to a very small villa. I have a large stamp collection and thousands of coins I wish to sell
    individually as well as more than 4,000 mint condition vinyl records. I opened an eBay account for this purpose only to find that I am restricted to selling only 10 items per month.

    Would opening an eBay Store resolve this problem. I am not short of money and don’t mind paying whatever monthly fees are involved. But I need to list thousands of items and be able to sell them over the next 12 months. Your comments and advice would be greatly appreciated. Thanks from Roger

    1. Andrew Minalto

      Hi Roger,

      No, opening an eBay shop won’t automatically lift your selling limits.

      But don’t be afraid of that 10 item limit – it’s only temporary. What you need to do is sell those 10 first items, get first 5 feedbacks in and then simply contact eBay to increase your limits. If all goes smoothly, they won’t have problems in increasing your limits or even lifting them after some time.


      1. Roger Bell

        Thank you Andrew. One last question if you don’t mind. In my situation with so many
        items to list for sale (ie about 6,000) if I opened an eBay Anchor Store would I be able to get
        my 20 year old grandson to list (say 2,000) in one hit using Turbolister which he is basically
        familiar with? I ask this because a store with a thousand items in it is more likely to sell more and be more viable than (say) a store with just 10 items in it. My grandson who has limited experience with eBay tells me that if I subscribe to an “Anchor” Store he would be able to immediately list 2,500 items.for me. Is this correct? Thanks from Roger

      2. Andrew Minalto

        I don’t know for sure Roger as I don’t have any anchor shop subscriptions.

        You should contact eBay and ask them whatever anchor shop subscription changes your selling limits. My guess is that it doesn’t, just like basic shop doesn’t increase your selling limits.


  12. […] the best way to increase and lift limits is to simply sell to your max allowed limit, wait for feedback to come in and then simply contact […]

  13. Hi

    I just got my limits raised, but my supplier ran out of stock, I was planning to sell generic controllers but instead I have now different items, if I list them will I get a sanction?

    1. Andrew Minalto

      why would you get a sanction for listing new items?

  14. Hello

    Can you help me please . I have a restriction on how much I can sell in 1 month of £650. What if I start an auction and the auction rises to take me over the £650? Will eBay cancel the auction ?

    Many thanks

    1. Andrew Minalto

      Hi Wendy,

      Hmm, I’m not sure – I have never been in a situation like this.

      You better get in touch with eBay and ask them directly.


  15. Please share your ideas and suggestions with my case. I am from UK but based in Germany. I had/ve an ebay shop over 1 year. Sold about 300-900 products per month. Couple month after starting the ebay shop I turned into biggest seller for the specific product in German ebay. WOW everything was great until I switched my transport from DPD to UPS.

    MY PROBLEM: All data between 2 transport services got mixed up. UPS system did not register what was sent before, so there was lot of duplications that got sent through. I took about week break to go through the shipment data and all purchases were delayed, during this time (I sold about 200 products per week). As a result in next couple weeks lot of complaints were opened which in the next rating period end NOV 2014 meant that I wasI below average… until now. I never even knew about the point system (as I could not understand this in german on that time).

    I spoke with ebay but they don’t have answer to my question…”what should I do to improve my situation.” As I understanding now being below average it is not possible to revert back to average before the main opened cases period comes to an end witch in my case is in November / December 2015 (9 months from now). With current sales limit in place 100 articles it is not possible to improve the rating as last year April I sold 300 articles, May 400 articles. I am now on 12 months rating period and the 90% complaints appear Noveber / December.

    I know I am guilty, I have sent the products just didn’t take care of the customer service after this. But isn’t there a possibility to get through to department manager in ebay who can really evaluate the situation. From the biggest seller, first page to the last page on ebay in one month. What gets me is that I have to wait 1 year before I can get back to average. If thats the case, then there is something wrong with this system.


    1. Andrew Minalto

      Im sorry but there’s nothing I can suggest you apart from what eBay already told you….

      You made a mess and now you have to pay for it. eBay do not care about why this happened to you etc., it’s all just numbers to them. I’m not saying it’s right or wrong, it is what it is unfortunately and there’s no real human factor taken into consideration when we talk about defect rates, negative feedbacks and your account status.

      Your best bet probably is to continue selling under 100 limit for now and hope that these new sales won’t restrict your account. At same time, open a brand new account and start building sales from scratch. It will be much easier and quicker to get back Above Standard or even TRS status with a new account than with the old one.

      But you can’t leave current account as it is either – you have to continue sell as otherwise eBay can suspend this and all other/future accounts you own.

      Hope this helps!


      1. Hi Andrew thanks for the comments. I was also thinking of building up the second account (private) that I have. What I don’t understand is if I change the private account also to ebay shop and give the same VAT number that is linked to the other shop which is at the moment below average then will also the second conto be automatically below average?


      2. Andrew Minalto

        Hmm, I don’t think you have 2 eBay business accounts linked to same company. If you can, then probably yes, they’ll be linked in a way that it works against you – meaning second account will suffer too.

        But I’m not 100% sure as I have never done this myself.

  16. Hi Andrew,

    Great tread. Have been on ebay for over 10 years, always feedback above 99% and now over 7000 of them, never a complaint of fakes etc. No account issues ever either. Since the ” new” above standard, below standard, ( what has happened to the standard itself ? ) and due to 3 cases closed with seller resolution ( one a treat of neg feedback and returns empty box) my account is limited to 10 items or 600 pounds. And it has be decreasing gradually. Have emailed ebay, no reply, have phoned, ” you need to increase your rating” is the standard reply, and will have to wait 9 months for cases to possibly drop. After over 10 years, this appears absurd. Would you have any suggestions?
    Best Regards,

    1. Andrew Minalto

      Hi Antonio,

      That is really unfortunate, yes.

      Not much you can do really apart from selling within limits and maybe in few months time ask eBay to review your account and increase your limits?


      1. Antonio

        Thank you Andrew,
        Something I do not understand is the no ” standard ” , you are either above or below, but there is no middle? Sure, they can do as they please, their website, but everywhere else in the world, a standard is set, then….all else follows. Cars, pens, salaries etc. With this crowd…..
        Perhaps someone like google should start a new ebay….perhaps.
        At another level, apparently they are soon to be on the stock exchange….and just anounced low ” sales” obviously due to stuff like this. I wonder if once on the stock market, restrictions will be lifted, share prices up, for someone to benefit big time…..
        But thank you for your time, as you may imagine, selling from a business point of view 5 k a month to drop to a restricted 600 is not viable. Alternatives must be found, and fleabay should be accountable for it. They are not. Or are they?
        Best regards,

      2. Andrew Minalto

        Well, eBay is on stock market since October 1998, so that didn’t change anything! 🙂

        eBay is eBay – customer is their number one priority, their whole policy is based around that. If you don’t already sell on Amazon Marketplace, you should def. try that. And of course – work on your own online shop where you are in 100% control on everything.


      3. Antonio

        Thanks again. A customer is someone who pays your bills. In ebay’ s sense, the seller, not the buyer. My view of course. And they are paid extremelly well for the service they provide. My local auction house only charges me 10% all in, cash in hand. Smaller market, much less costs as well. Do not see where their policy leads them, or customer care for that. People do not buy there because as they claim, they are a great shopping experience, only because there are bargains to be had. Again, someone who has been a customer for over a decade, with a good sales record should not be this penalised because their values change. But be so. Amazon is even worse then ebay according to online reports. Indeed some claim ebay is following Amazon in search for yet more profit. Thank you for your time, will not bother you again and do appreciate your answers.

      4. Andrew Minalto

        Look at it from the other end – customer actually pays that fee when he makes a purchase as most of eBay’s income comes from FVFs. So without customers, there’s no FVFs and no profit.

        We all know that most difficult part online for any business is to get customers in – eBay knows this and plays accordingly. There are many eBay clones out there, some are even quite successful in terms of number of sellers they have attracted BUT there are no customers on those sites!!! So what’s the point?

        And I don’t think Google or anyone can compete on same level with eBay as eBay is eBay. Look how Google’s attempt to beat PayPal turned out – it didn’t go that well, eh?

        So yeah, it is what it is – eBay rules are drastic for sellers, true, so you either accept it or don’t sell there.


  17. Hello
    I’m new on the Ebay, only first feedback received and monthly selling limit $500 per month. If I reached 10 feedback, how will increase my selling limit? $1000 or $2000? or..?

    1. Andrew Minalto

      Hi Japo,

      It depends on what products you sell, feedback, DSRs etc. as there’s no one set formula eBay follows. For some people they lift limits altogether, for some – they stay same.

      So you really have to just start selling and then see how it goes.


  18. Hi,
    We are a registered Charity and have loads of goods to sell,what we have sold has had great feedback
    We would like to increase our limits,of 10 units per month.
    We sell everything and anything so why are we on 10 units a month.
    Thank you,

    1. Andrew Minalto

      Hi Mark,

      Have you contacted eBay and asked to increase/lift your limits?

      if you have good feedback, there should be no problems increasing your limits.


  19. Hello,
    Is there anyway to find out how many postings we have left for the month ? We get 600 a month for a business but right now we are going through and totally revamping our Ebay page so we wanted to be able to keep track of how many we have since we are editing posts.
    Thank you, Brylee 🙂

    1. Andrew Minalto

      Hi Brylee,

      You should be able to see this information in your seller’s dashboard. if not, just give eBay a call and ask them directly.


  20. Hi
    I have been selling on eBay for the past 4-5 months with over 50plus feedback 100%
    My selling limit is still 25 would ebay automatically increase the limit or do I need to contact them

    1. Andrew Minalto

      Usually they increase it automatically but in any case, you can contact eBay and ask them to increase or lift the limit.


      1. How do I email ebay in regards to increasing my limit

      2. Andrew Minalto

        Just follow the contact/help section from your account, when you have logged in.

  21. Hi Andrew,
    I am British and living in Greece and have been buying and selling on Ebay,co,uk for several years now as a private seller. Can you tell me why I am not eligible for the 100 free listings that are available to others? Is it because I live in Greece? My paypal is set up using my UK bank account which I stll use.
    Any help would be appreciated.
    Many Thanks Maureen

    1. Andrew Minalto

      Hi Maureen,

      Thanks for your comment.

      Why you say 100? As private sellers in UK get 20 free listings each month (as far as I’m aware).

      1. Maureen

        Thar’s correct Andrew, but then every so often (eg after Xmas) they have 100 free listing weekends

      2. Andrew Minalto

        Probably it is because of your location then.

        Why not contact eBay and ask them directly about this?

      3. Maureen

        Thanks- will do!

  22. Hi..

    i have open my ebay.in (since i am indian) account in 2010 but started sales from 2013… now i have completed 1 year but still i have restriction of sale 10 items or $ 500 whatever come first.
    till now i got 9 feedback( positive ), so is there any chance to increase my listing limits? or i should call ebay.com and ask to increase the same.
    Thanks & regards,

    1. Hi Aashi

      I am also from India, did you try contacting ebay regarding your selling limits ?

    2. Andrew Minalto

      The only way to find it out really is to just contact eBay and ask for an increase.

      9 feedbacks is not a lot though so you may need to make some extra sales before contacting them (at least 20 feedbacks).


  23. Hi I have been selling on ebay but suddenly PayPal message and said I’ve got to my selling limit and need to provide details. I don’t really understand what I have to do and why and what is the beginning of the year for limits to run from. If I don’t do this they will hold all monies for 190 days??? thanks

    1. Andrew Minalto

      Hi Rachel,

      Simply login into your PayPal account and go to Resolution Centre – there you’ll find all the details on your case and will be able to provide necessary documents.


      1. Rachel

        Thank you Andrew they want me to send copy of my passport and utility bills. I feel a bit uncomfortable doing this. Is this normal procedure?


      2. Andrew Minalto

        it’s totally normal procedure, yes.

        All PayPal accounts must be verified at one stage and sending ID and proof of address is how this is done.


  24. Hi Andrew
    Can you tell me where to look to know when my new month of 100 listings begins. Does the month start from the day you listed the first item or is it by calendar month? Thanks for your time

    1. Andrew Minalto

      Hi Nicki,

      It’s the calendar month, same for everyone 🙂


  25. Hi Andrew,
    Am not an expert in English as I’m an south Asian. Sorry for my broken English.
    I am selling in eBay since March (Around 9 months).On my first days I got 10 listings per month and I called eBay to increase it then they make it for 18 and send me a message that asks some invoices/business proofs unfortunately I was unable to submit them on that time.But still am having the limitation of 18 items per month.

    I have 100% positive feedback (24 feedback) and all DSRs are 5.0 except shipping time, it is 4.9.

    One of my customer have opened a case that he didn’t receive his goods,I sent his goods with a tracking number it says unsuccessful delivery attempts for two times.He says that he was abroad on those days and asked me to send a replacement I sent it with a tracking number and it is still on the way to his place.
    When I send him information regarding replacement he says that address is wrong but send it to exactly what the mail shows.Am even ready to refund him to avoid my limitations.I ask eBay to review this case before two days and nothing happens yet.
    Case is still opened

    I wanted to know from you is is there any chance to get rid from these limitations?,Is it possible to lit limitation without calling eBay?
    Am afraid to call eBay because of two reasons.
    1.Will I get banned?
    2.Poor in English.

    Thanks for your article and advance thanks for your reply.

    1. Andrew Minalto

      Hi Nusry,

      Thanks for your comment.

      It’s weird that you still have those limits in place as usually they remove them after 90 days of active selling. Maybe it’s because you did not sent the info they were asking for?

      Have you reached max 18 listings at any given time?


      1. Ya my dear every month am selling all my 18 listings.
        But am not getting increase in my listing numbers.
        Is there any way to increase it?
        Do I have to call them again?
        Is there any other way to lift my selling limitation without calling them?
        Will I get banned If I call them?

      2. Andrew Minalto

        No, you won’t get banned if you call them.

        But if you don’t want to call, you can send them a message/email.


      3. I call them,they said they will increase it for 33 in few minuets.
        Thank you very much my dear

      4. Andrew Minalto

        no worries, you’re welcome! 🙂


  26. I just recently started selling on ebay. I am now allowed 30 listings and or 1500. How do I figure this out? Does this count listings not sold or is this just sold listings? The email says I can see it under my ebay but I just want to make sure I’m doing this right and not going over the limit. I have a lot of items to sell so my patience is of the virtue right now.

    Thanks for any help you can give me.

    1. Andrew Minalto

      Hi Mettie,

      Usually listing limit simply means how many active listings you can have in any given month. In no way you can go over this as eBay simply won’t let you star new listings when you reach the limit.

      1500 stands for total amount of sales you can make in month.

      Usually though, if you reach these limits, get in good feedbacks, eBay will increase the limit if you just give them a call. So basically don’t worry about this that much and just keep selling and when you reach limit, contact eBay and ask them to increase it.


  27. Alan Mendoza

    Hi Andrew first of all thank you for taking the time to answer all of these questions. This is my situation: A couple of months ago I had an emergency and could not ship 4 orders in time. All 5 of those buyers opened “item not received” cases which greatly affected my account. My account status went below average and my limits went all the way down to 500$ or 10 items a month. What would you recommend in my situation? I am looking into going full time so I need at least a 5000$ limit. What would you recommend in my situation. I want to get listing as soon as possible. Thanks

    1. Andrew Minalto

      Hi Alan,

      How many feedbacks you have on that account? How old is that account?

      Let me know.


      1. Hello Andrew

        Could you help me as well. I am so desperated for some help. My situation is like like Alan. I am going from power seller above standard to below standard within 5 months because I was so sick and I can’t keep up with my business at that time. And I have to close my store because I am limit to $300 a month only.. I call ebay and they said I have to successfully sell 200 items a month to have my eBay account lifted.

        My account is from 2010 and have 1277 feedback at 98.2%

        Could you please please help me to restore my account because I am so close to closing it. And it has been a huge effort to build that account.
        All the answer and reply will be here ? Or the will be a reply notification to to my email as well.

        Thank you for being a hope and looking forward to your response

      2. Andrew Minalto

        Hi Linda,

        I’m sorry but how exactly I can help you? If you can’t keep up with your eBay business, you should’t do it… just close it down, sell off everything and move on. It’s not like a mandatory thing….

        Business is not easy online, it’s not for everyone so if you feel that you can’t live with all the rules, restrictions etc., maybe just drop the whole thing and start something else, less stressful?

        Sorry, not much help, I know, but this is how it works…


  28. Hi Andrew,
    I had an account in good condition with 100% positive feedbacks. My friend opened an account at same address. He sold something fake and his account got closed. I closed my account because i thought when i will ring ebay to increase my allowance it will be linked to my friend’s account because of address. Can i open a new account now on my name? And what will happen if i do so? Thanks

    1. Andrew Minalto

      Hi Numan,

      It’s hard to say what will happen – sometimes eBay links these accounts, sometimes they don’t – I guess you just need to try it out and see how it goes.

      Not much of a help I know but these eBay policies are not set in stone – sometimes you can get away with it and sometimes they do catch you.


  29. Thank you for this great information but just wanted to know is there any place where i can host my own online store and import all my 15000 products on it instead of uploading one by one??

    I get frustrated with seller limits and want to create my own store.

    1. Andrew Minalto

      most if not all shopping carts offer bulk uploading feature so if you can create CSV file with product details, you can upload them all in bulk into your shop.


  30. Thank you! I can finally increase my selling allowance !

    1. Andrew Minalto

      Good stuff! 🙂

  31. I see. Can you give me the link for support/message system?

    1. Andrew Minalto

      just login into your account and then Help > Contact and follow instructions there.

  32. Thanks for your reply. What benefits do the business seller has?

    1. Andrew Minalto

      Only business sellers can qualify for Power Seller and Top Rated Seller programs.

      So it’s crucial to upgrade your account to business if you want to be competitive on eBay nowadays.

  33. I want to increase the selling allowance. However, I find no way to increase. I keep contact the eBay agents at 0345 359 3229, but no one received the call. I am a new seller, started for 3 weeks and received 100% positive feedback. I would like to know how I could increase the selling allowance.

    And if I am a business seller, is there any monthly fee I need to pay and will the listing fee be higher? Thank you!

    1. Andrew Minalto

      Hi Tiffany,

      You can try contacting eBay via support/message system and ask for increase in limits.

      No, there are monthly fees associated with business accounts and it also doesn’t automatically give you higher search positions.


    2. My selling allowance is only £750

  34. Ebay has officialy gone too far. I have been selling with them since the start. I have a 98.2% positive rating and I’m now limited to 15 postings a month! THIS is BS! I never had to upload tracking numbers before! I would always give them out if anyone asked for them. This along with a a package that USPS LOST and now lowered me below standard ratings, even though for the past 2 months I have done everything they said…sure the ratings are going up, bu at this rate it will take me a year. I have started listing items on Craigslist and a few other auction sites….said to see this happen, its only costing them profit…I have stop buying from e-bay as well….can’t sell….won’t buy!

    1. Andrew Minalto

      Hi John,

      Is that due to your feedback score?

      As 98.2% is quite low….

  35. Hi Andrew,
    Thanks for the article, I have 97.1% feedback on eBay – Due to 2 unreasonable people who left negative feedback. However MY DSR’s are all (4.5)-(5) Stars.

    Is there anyway to increase my selling limits? – Do you think eBay will help me and allow me to do so?

    My Current Selling Limits are 100 Items / £3,500.

    I sell in more quantity and less revenue, as my items are very low in price.

    Please Advise,


    1. Andrew Minalto

      Hi Jack,

      The only way to find it out really is to give eBay a call and ask for increase.

      There are no tricks our trade secrets when it comes to selling limits on eBay.


  36. I have to say my frustration level with eBay is hitting an all time high.
    I am rated as a Power Seller and yet am not receiving any of their free listing promotions
    Thus I am limited to 100 free listings a month. And am getting dinged right and left with listing fees for every listing over that 100.
    On top of this, I have now reached my selling limit.
    Ebay has effectively stopped my business.
    How stupid is this? They make money when I sell. On every item sold they make waaaaay more than their piddly 30 and 40 cent fees.
    I’ve called and talked to everybody I am allowed to speak with and given one excuse after another as to when selling limits are reviewed and how it is the “system” that randomly decides who should receive a free listing promotion. The best they could do for me was to tell me to delete some of my current listings so I could list new things in their place.
    So much for seller support. They are shooting themselves in the foot and I am left without recourse apparently.
    Any insight, help, suggestions? Please…

    1. Andrew Minalto

      Hi Vee,

      Most free listing promotions apply only to Private sellers, so business sellers are not entitled to them by default.

      As for your limits – have you followed instructions given in my post?


  37. Hi Andrew,

    I have 170 feedbacks, and I have 4 negative 3 neutral, right now I am at 97.8%. But i do sell 100 items each month but not everyone leaves feedback i don’t know why, even now am selling i have another 20items to sell then to reach the limit for this month. I am rate by eBay as a eBay top rated seller and have a badge showing on my account like a gold medal?

    1. Hi Sam,

      If a person buys a great deal from ebay like I do AND have a life, providing feedback for sellers sucks because of the long process involved. In the olden days, I could just say “Great ebayer A+++++” and be done with it. Anyway, I do feel bad for not doing it.


    2. Andrew Minalto

      hmm, you’ll probably soon loose that TRS status as with such a bad feedback, you really don’t qualify for TRS…

      I would in your place start with a brand new account, and try to not make same mistakes.


  38. Hi Andrew,

    My allowance is to sell 100 items, I want to increase the allowance, but I have been selling since March and since April as a business, I have received 2 feedbacks from two buyers saying its fake and trying to get a refund without returning item. When they returned item it was used and scruffy. And 2 feedbacks saying make up not their type they requested refund after using it, I refuse as it was stated items can be retuned if faulty or unused. If I call ebay what do you recon they would say? Or do you think my allowance would go up it self! If so how long should I wait to see if it does go up without calling them?

    Many thanks

    1. You say buyers do not want to return items then you turn around and say they returned scuffy items. You are not a good business person if your post is an indication of how you run a business. If a buy is not happy with an item refund them. If the item was used then maybe they discovered item was fake after attempting to use it and believed it was authentic only to find out it was inferior. I have sold over 20,000 items with 100% rating because I always allow the customer to be right. You may lose a few dollars by refunding but overall you will make much more by selling real authentic merchandise and putting your customers first. Too many sellers on Ebay are greedy and just want money and that is why they don’t make it.

      1. 100% Correct Dee! No point being stubbing or arguing with pedantic buyers, just give them what they want.. Otherwise they can easily cause headaches..lol

      2. Andrew Minalto

        Hi Dee,

        I’m sorry but where did you read that? I have never recommended things you mention in your comment…


      3. Andrew, I think that Dee was replying to Samantha’s post, not yours.

    2. Andrew Minalto

      Hi Samantha,

      I don’t think eBay will help you with this…

      How many feedbacks in total you have and what’s your feedback score?

      If you have 2 negs and low overall score, it may be actually better to just open a new account and start over from scratch.


  39. Hi Andrew

    Im a top rated seller but to my suprise,
    ebay has put a selling limit to my account and ask me to give them a call.

    Do you have any idea, what will they normally ask?
    Thanks in advance

    1. Andrew Minalto

      Hi Tim,

      Hmm, not sure…

      It could be to do something with items you sell? Just give them a call and find out, I’m afraid there’s no other way…


  40. Hi Andrea,

    If you search Fivver.com there are guys that increase limits on ebay for 5$
    is it safe?

    1. Andrew Minalto

      Hi Adi,

      No, I wouldn’t use such services…

      What they do basically is CALL the eBay and ask to increase limits on your behalf. You can do the same on your own.


  41. Hi Andrew,

    So when Ebay ask what my goals are, do they want to hear that you in the future want to start and Ebay Store? This is ideally what they are hoping for correct?

    1. Andrew Minalto

      Hi Peter,

      Yes, just say that you plan on starting a proper eBay business, with a shop etc. and you need to increase limits to list and sell more items.


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