November 6, 2015 by Andrew Minalto - 0 Comments

Your eBay & eCommerce Questions Answered #44

questions-answers-44Welcome Back!

After a quick break last Friday when we didn’t have our usual Q&A blog post, today I’m back with no. 44! There are seven Fridays left this year, and we need six more Q&A posts to reach my goal of 50 – it’s gonna be tight but I think we can make it!

On a side note, this week I went to the cinema with my wife and we watched “The Martian”. I must say I was very impressed with this movie, it was excellent and we both really enjoyed it! How realistic it was (growing potatoes etc.) is a different story but the movie as a whole was very good.

This week on the blog we started with the flyer advertising article, which clearly illustrates how in-effective direct mail campaigns are for eBay businesses, and then on Wednesday we had a guide on how to make the most out of top selling products for Christmas & beyond.

Going back to the questions you have sent in, today we’ll be covering the following topics:

  • Do you have to look at the shipping price when doing Terapeak research?
  • How to sell your first item on eBay?
  • How to remove the Turbo Lister logo from listings?
  • How to remove related videos from embedded YouTube videos?
  • How to react when the cost price of an item increases?
  • What are all these extra charges in addition to the actual product price when ordering from China!?

Without further ado, let’s get started!

Hi Andrew,

When looking at the average price for an item do I need to be looking at the average shipping cost as well? For instance an item I’m looking at has an average selling price of £4.00 and shipping of £2.00. Does this mean the figure I should be thinking about is £6 or am I just focusing on the £4 and trying to price my product in and around that range?

Regards,
Christian

Hi Christian,

No, I usually ignore the shipping price/number in Terapeak as in most cases, if you want to get a decent position in search, you’ll have to offer free P&P. And the data Terapeak gets for shipping price is taken from listings that charge a separate amount for P&P and won’t be found at the top of the search rankings on eBay.

You can easily manually verify this by doing a search for that product on eBay and checking out the top 10-20 listings to see whether or not they charge a separate P&P fee.

Hi Andrew,

I have a new Harmon-Kardon Esquire Mini bluetooth speaker that is not compatible with my laptop, so I would like to sell it. It is supposed to work as a speaker phone but all I wanted it for was better sound, as my laptop speaker sucks.

However it seems as if it is more trouble than it’s worth to figure out how to do this!

Thanks,
David

Hi David,

It’s really not that difficult to list such an item on eBay. Here’s a quick guide on the process:

http://sellercentre.ebay.co.uk/introduction-selling

Just start creating your listing and follow the information that eBay provides on each screen.

Here’s some further help information in case you need it:

http://pages.ebay.co.uk/help/sell/sell-getstarted.html

Hi Andrew,

Thank you very much for your efforts – your blog is amazing!

I have a question regarding eBay listings submitted via the Turbo Lister application.
Normally after uploading a listing into eBay using Turbo Lister, the tool adds the “Designed by Turbo Lister” text and button at the bottom of the listing.

Is there a way to prevent this ad from Turbo Lister? Also a number of other applications that I use do something similar, such as SMP, Auctiva etc. Do you know any way to stop ads in those as well?

Cheers,
Alexander

Hi Alexander,

As far as I’m aware, there’s no way to remove that text/button from Turbo Lister at the bottom of your listings.

And Auctiva will also add a similar message at the end of each listing you create/list through it.

I really don’t think this creates any problems though so just don’t worry about it and instead concentrate your energy on more important tasks 🙂

Hello Andrew,

I have followed the steps you outlined to include a video in my eBay listing and it works perfectly, so thank you for that. Now, when the video finishes it shows related videos that I do not want people to see but I don’t know how to stop this. Could you please let me know how to do so?

Many thanks,
Maria

Hi Maria,

Unfortunately it’s not possible to remove related videos using this method (old embed code).

A new code/script does support this but it won’t work on eBay.

So unfortunately, there’s no way to disable this setting when using this embed method.

Hi Andrew,

I am currently buying from Amazon to resell on eBay and have run into a problem that I’d like your advice on. When Amazon raises their price and a customer then buys from me before I have noticed / had a chance to change my price, is there any way out of the sale?

Can I just say the item is out of stock? I of course don’t want any bad feedback. Thanks for your help.

Thanks,
Steve

Hi Steve,

You could of course do that – say that you’re out of stock and then just cancel the transaction.

BUT that would be a very, very stupid thing to do as each such cancelled case earns a DEFECT on your eBay account. And defects are one thing you don’t want to have on eBay.

So if you use this strategy, knowing that Amazon change their pricing often, you should simply cover the difference at your own cost and complete the sale.

Hi Andrew,

Quick question, are local charges such as CFS (90RMB), DOCS (450RMB), ENS (200RMB), Telex Release (450RMB), Customs Fee (400RMB), Handling Fee (400RMB), Export License (400RMB) etc. normal after having already paid for shipment and insurance with the forwarding agent. I am told by them that these are extra costs that may occur and usually do occur.

I take their word for it but am not 100% sure how true it is. Can you please put me out of my misery and tell me whether these charges are normal, exaggerated etc.?

Thank you
Julya

Hi Julya,

From the sound of it, you had to pay these extra fees only because your agreed price terms with the supplier was EX-WORKS and not FOB which would then include all of these fees.

So in future, when you deal with any supplier in China, ask them to give you FOB prices instead of EX-WORKS prices so you know exactly how much the products will cost, delivered to the port mentioned in your FOB terms. From there, you only have to pay the freight forwarder’s charges (shipping & fees in your importing country).

Hi Andrew,

First of all, well done for providing such a wealth of information for free on your blog. I got a lot of helpful tips over the last week or so.

I have been planning to sell fixings and fasteners on eBay and am now ready to get started after understanding so much more from reading all of your posts, so thank you.

Once again thank you,
Ashok

***

Ok, that’s it for today.

Thanks for all the questions you have sent in! These Q&A posts have really become a valuable resource on this blog and they help out many people who are facing similar dilemmas to the ones sent in for my advice.

Remember, all you have to do to get your question featured in our weekly post is to send it to me via the contact form on this page! Even if I don’t publish your question(s) on the blog, you’ll still receive a personal reply from me (NOT OUTSOURCED!) within 24h, Mon-Fri.

Next week we’ll take a closer look at simple steps to customise your eBay shop’s front and we’ll also dig deeper into Chinese BRAND products – what they are and of course how you can make money from selling them.

Have a great weekend everyone!

Thanks,
Andrew

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