There’s nothing worse than planning out all the details of your product launch on Amazon and then finding out that your listing has been suppressed due to one small error.
And that’s exactly what happened to a blog reader who emailed me frantically trying to find out why their listing was suppressed and if it meant disaster for their product launch!
So to save this happening to anyone else, today we’re going to go over why Amazon suppressed a listing, what it means for your business, how you can fix it, and even more importantly – avoid it completely in the first place.
Let’s get to it!
Why is my amazon listing suppressed?
Put simply, Amazon wants every listing on their website to match their high standards and they also want conformity throughout all listings. This familiarity makes it easier for buyers to search for, research, and compare products WITHOUT having to leave Amazon’s website.
In their own words: “our research shows that listings with complete product information, including images, category (item-type), price per unit (PPU) and titles (parent titles) with less than 80 characters improve the shopping experience by making it easier for customers to find, evaluate and purchase products.”
From my experience the main reasons people get their listings suppressed by Amazon are
Suppressed Amazon FBA Listings due to Image Issues
There are a lot of specific requirements when it comes to your product pictures on Amazon and this is something that a lot of new sellers make mistakes with.
Here are Amazon’s requirements for product images:
• Images must accurately represent the product that is for sale.
• Images must match the product title.
• Product must fill at least 85% of the image.
• The optimal zoom experience for detail pages requires files to be 1600px or larger on the longest side. Zoom has been shown to help enhance sales. If you are unable to meet this requirement, the smallest your file can be for zoom is 1000px, and the smallest your file can be for the site is 500px.
• Images must not exceed 10,000px on the longest side.
• Images must be JPEG (.jpg or .jpeg), TIFF (.tif), PNG(.png) or GIF (.gif) file formats. JPEG is preferred. Our servers do not support animated gifs.
• Images must not be blurry, pixelated or have jagged edges.
• Images must not contain nudity or be sexually suggestive. Kids, baby leotards, underwear and swimwear must not be shown on a human model.
• Images must not include any Amazon logos or trademarks, or variations, modifications or anything confusingly similar to Amazon’s logos and trademarks. This includes, but is not limited to, any words or logos with the terms AMAZON, PRIME, ALEXA or the Amazon Smile design.
• Images must not include any badges used on Amazon, or variations, modifications or anything confusingly similar to such badges. This includes, but is not limited to, ‘Amazon’s Choice’, ‘Premium Choice’, ‘Amazon Alexa’, ‘Works with Amazon Alexa’, ‘Best Seller’ or ‘Top Seller’.
And that’s not all. There are also further restrictions in certain categories and for the MAIN product image – the one shown in search results.
Amazon’s requirements for MAIN product images are:
• MAIN images must have a pure white background (pure white blends in with the Amazon search and product detail pages – RGB colour values of 255, 255, 255).
• MAIN images must be professional photographs of the actual product (graphics, illustrations, mock-ups or placeholders are not allowed). They must not show excluded accessories or props that might confuse the customer.
• MAIN images must not include text, logos, borders, colour blocks, watermarks or other graphics over the top of a product or in the background.
• MAIN images must not include multiple views of a single product.
• MAIN images must show the entire product that is for sale. Images must not touch or be cut off by the edge of the image frame, with exception of Jewellery (e.g. necklaces).
• MAIN images must show products outside of their packaging. Boxes, bags or cases should not appear in the image unless they are an important product feature.
• MAIN images must not show a human model that is sitting, kneeling, leaning or lying down (models must be standing).
• MAIN images of clothing accessories must not show any part of a mannequin, regardless of the mannequin’s appearance (clear, solid-colour, flesh-toned, framework or hanger).
• MAIN images for Women’s and Men’s clothing must show the product on a human model or lying flat on a surface. Invisible mannequins are acceptable as long as the product is not obscured.
• MAIN images must not show Kids & Baby clothing on a human model. They must be shown lying flat on a surface or using an invisible mannequin as long as the entire product remains visible.
• MAIN images of shoes must show a single shoe, facing left at a 45-degree angle.
Now I always suggest using a professional photographer for your Amazon product pictures. It’s just not worth trying to do it yourself… not only are there so many requirements you have to adhere to, but professional product pictures will also look 100x better and will help sell your product.
You may think you’re saving money but in the long term you’re not – you’re just losing sales.
But before I get too off track with product photography, let’s get back to suppressed listings and apart from image issues, the other most common cause is:
Suppressed Amazon FBA Listings due to Title Problems
Again, another area where a lot of new sellers make mistakes, especially if they’re coming from eBay with a love for exclamation marks and phrases like “best product” and “hot seller” in the title.
The funny thing is that Amazon’s product title requirements are exactly what I would be suggesting anyway, even if we didn’t have to follow them! And really this makes perfect sense – after all Amazon is the ecommerce king so it’s safe to say they know what they’re doing.
For example, they say that “research shows that customers scan-read results, meaning that titles don’t need to contain the exact phrase that customers are searching for in order to catch their eye. Longer titles are also harder to read than shorter titles, so the longer your title is, the more you risk losing your customer’s attention.
Think about a physical product on a supermarket shelf. Its title is simple and to the point. You only have a moment to catch the eye of a passing shopper. With online titles on Amazon, there’s no need to go on and on. Simply put, the title should reflect what is on the physical packaging of a product.”
I couldn’t have put it any better myself.
So here are the product title requirements that could cause your listing to be suppressed:
- Titles must follow the recommended length of your product category characters, including spaces.
- Titles must not contain promotional phrases, such as “free shipping”, “100% quality guaranteed”.
- Titles must not contain characters for decoration, such as ~ ! * $ ? _ ~ { } # < > | * ; ^ ¬ ¦
- Titles must contain product-identifying information, such as “hiking boots” or “umbrella”.
Amazon will only suppress your listing if it violates one of these 4 requirements BUT they also offer further tips to ensure good title quality which they “strongly encourage adherence to”.
I think it’s safe to say this could have an impact on your listing’s search results so I would definitely recommend following as many as you can:
• Titles should be concise. We recommend fewer than 80 characters.
• Don’t use ALL CAPS.
• Capitalise the first letter of each word except for prepositions (in, on, over, with), conjunctions (and, or, for), or articles (the, a, an).
• Use numerals: “2” instead of “two”.
• Don’t use non-language ASCII characters such as Æ, ©, or ®.
• Titles should contain the minimal information needed to identify the item and nothing more.
• Don’t use subjective commentary, such as “Hot Item” or “Best Seller”.
• Titles can include necessary punctuation, like hyphens (-), forward slashes (/), commas (,), ampersands (&), and full stops (.).
• Titles can abbreviate measurements, such as “cm”, “oz”, “in”, and “kg”.
• Don’t include your merchant name in titles.
• Size and colour variations should be included in titles for child ASINs, not the main title.
90% of suppressed listings cases that I’ve come across have been due to image or title issues so if you follow these guides, you’ll save yourself any unnecessary headache (and lost sales!).
If however you’re finding this post because your listing is already suppressed then not to worry – here’s what to do:
From Amazon Seller Central click the Inventory tab and then Manage Inventory.
Then from the horizontal menu select Suppressed (you won’t see this option if you don’t have any suppressed listings).
From there you’ll see the suppressed listing with a Reason and Missing Attribute Column. Forgive the poor screenshot from my phone of a screen but it’s been quite a while since I’ve had a suppressed listing so I had to go digging through old pics to find one to show you.
Once you know the problem then click Edit and go to the Edit Product Info page where the missing details will be highlighted.
If it’s a missing info problem, enter the correct details and click Save and Finish.
If it’s an image issue, then re-upload valid product images.
If for whatever reason you can see that your listing is suppressed but it’s not clear specifically why then open a Case with Amazon support and they’ll let you know exactly what the problem is.
Any changes you make will have to be checked by Amazon so your listing won’t immediately be un-suppressed, but it’s usually a very quick process.
And that’s all there is to it!
As far as I know and from my real-life experience on Amazon, there’s no continued negative effect once your listing is un-suppressed such as lower search results or anything like that, so you’re good to go.
But just so it’s clear, because some people seem to take suppressed to mean lowered, while your listing is suppressed it won’t show up in search results AT ALL, so you won’t be making any sales in that time.
One final note to end off today’s post – I’ve seen a few companies online selling suppressed listing scanning software to let you know immediately if your listing is suppressed but I really don’t see the point… after all you should be keeping an eye on your listings yourself anyway and will notice immediately if this happens from the drop in sales.
There’s definitely much better software that I would rather spend £20-£30 a month on!
And that’s it for today.
Until next time!
All the best,
Andrew