November 3, 2011 by Andrew Minalto - 31 Comments

Fulfilment Houses: The Good, The Bad, The Ugly!

Hey Everyone!

After last week’s post about how to start from scratch, I’m back with a new and quite lengthy post about fulfilment houses – something every online shop owner should consider using (if it’s suitable for the business model of course).

Just what exactly are fulfilment houses?

Fulfilment houses such as Shipwire and Amazon Fulfilment Web Service are third party services that take care of fulfilling client orders on the business owner’s behalf. Fulfilment houses take charge of receiving the products from the supplier, housing the said inventory, receiving the orders from the business owner’s clients, and packaging and shipping said orders to the latter.

And depending upon the agreement between the business owner and the fulfilment house, the latter can very well take care of processing payments and the after-sale support such as handling customer complaints and accepting, even re-stocking, of undamaged return items as well.

The Good

Fulfilment houses certainly offer a lot of advantages for the small business owner: (more…)