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Become a Top Rated Seller on eBay in 30 Days!

November 29, 2012 by Andrew Minalto - 160 Comments
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One of the first steps to eBay success that we discuss in my personal coaching program, 60 Day Blueprint, is getting TRS status — that coveted Top Rated Seller status that gets sellers so many benefits you can’t get any other way.

It’s no secret that to make your eBay business a success, you have to play by Best Match rules, and TRS status plays huge role in that.

If you work in any competitive niche, you absolutely must try to reach and maintain TRS status. Otherwise, your listings will get lost in dozens of search results pages.

How many people, do you think, really browse past the first few pages? Not that many I’m afraid. Some might look at the first five. In fact, though, most people will check only listings on page one!

So what exactly is the TRS program all about? Let me first explain a bit about the Power Seller program.

Qualifying For The First Step Toward TRS Status

Basically, TRS status is the next level up from the Power Seller program. Looking at the TRS requirements carefully, you’ll see that it’s basically the Bronze Power Seller level by sales volume PLUS an exceptional customer service history.

Here’s what you need to become a Bronze Power Seller on eBay UK:

To meet basic requirements, you must:

  • be registered as a BUSINESS seller on eBay.co.uk or eBay.ie
  • have 100 feedbacks, 98 percent or more positive (from global transactions)
  • have been an active member for 90 days
  • have an account is in good financial standing
  • have no policy breaches in the preceding 90 days

If you meet all of these requirements, you also have to fulfill these additional requirements:

  • have a minimum of 100 transactions to UK and IE buyers per 12 month period
  • have minimum sales of £1000 per 12 months (to UK and IE buyers)
  • have an average DSR (Detailed Ratings Score) of 4.60 or greater

We’ll get into the exact steps you need to take to achieve these numbers later in the post.

But it doesn’t end there! You have to maintain high quality customer service and keep an eye on your DSR numbers. To qualify as a Power Seller, you can have only the following percentage or number of 1 or 2 star ratings:

  • Item as described: Max 1 percent or 3
  • Communication: Max 2 percent or 3
  • Dispatch Time: Max 2 percent or 3
  • P&P charges: Max 2 percent or 3

Here are a few tips on maintaining your Power Seller status:

Item as described – Create quality listings with unique descriptions written by you. Always state an item’s REAL condition in the listing itself. Don’t try to hide that information! Take your own product pictures — and show several of them. Be honest and upfront about any defects if you’re selling a used item. Make sure to pack items properly so no damage occurs during shipping.

Communication – Send out auto e-mails using Selling Manager Pro when a listing sells, when you receive payment and when the item is dispatched. Add tracking number to each sale via PayPal. (PayPal will send an email to the buyer with tracking information.) Reply to all customer emails within 24 hours during the business week or sooner if possible. (To keep up, check your messages and reply to them three times a day — in the morning, in the afternoon and in the evening. If there are any problems, do whatever it takes to please your customer.

Dispatch Time – Obviously, you should aim to dispatch orders the same day or the next day at the latest. (When you add tracking information to PayPal, the customer will be informed that you have dispatched the item.) Since people often think that the dispatch time rating is related to shipping fees and time, always try to use first class if it’s cost effective. For larger items, use courier, of course.

P&P charges – This is usually the biggest problem. People are so used to free shipping now that if you can, you should offer free shipping. When you do this, you automatically receive 5 stars for P&P charges. And not only that, your listings get that brand new, shiny Fast ‘N Free badge and higher positions in search results — but more on that later.

This is all pretty much common sense. Put simply, do whatever it takes to please your eBay customers by offering top notch customer service. If you do, your DSR shouldn’t fall below the 4.90 average.

But that’s still not all! eBay also takes into account the number of opened cases against you as a seller:

  • Maximum number of opened cases: 1 percent or 3
  • Maximum number of opened cases without seller resolution: 0.3 percent or 2

This means you simply must play by the rules! Don’t sell fakes, prohibited items or get in trouble in any way. And if a disgruntled customers opens a case against you anyway, resolve it by doing whatever it takes to satisfy them — a refund, an apology or whatever.

But Haven’t Gained Much Yet

So far, we’ve been talking about becoming a Bronze Power Seller. But what advantages does this status gives you?

  • Power Seller badge
  • Priority customer support
  • Access to the Power Seller discussion board

So not that much, really. The power seller programme is really a bit useless without that magic TRS status.

When you become a Top Rated Seller, however, you get lots of important benefits, including:

  • Better search result ranking (CRUCIAL!),
  • Increased conversion rates because people trust TRS more than other sellers,
  • Discount on Final Value Fees from 10 percent to 20 percent based on your Power Seller level.

As you can see, having TRS status really helps your eBay business. Especially important is the TRS role in the Best Match algorithm. In competitive niches it’s almost impossible to get on the first page of search results without having TRS status.

Now You’re Ready For TRS Status

So what are the requirements to become a TRS?

The basic requirements are the same that are required to become a Bronze Power Seller, but the customer satisfaction rules for TRS are even stricter:

Max number of low (1 or 2 star) ratings in your DSR:

  • Item as described: Max 0.5 percent or 2
  • Communication: Max 0.5 percent or 2
  • Dispatch time: Max 0.5 percent or 2
  • P&P charges: Max 0.5 percent or 2

Max number of cases:

  • Opened cases: 0.5 percent or 2
  • Closed cases without seller resolution: 0.3 percent or 2

No, it’s not easy, but it’s doable — obviously, since there are thousands of Top Rated Sellers on eBay. The biggest obstacle is the DSR, of course, because you can only have one low (1 or 2 star) DSR score per 200 transactions. This means that if you get two low ratings per 200 transactions, you loose your TRS status.

Here’s a final overview on what requirements you have to meet to qualify for a Top Rated Seller status:

Luckily, there’s a flaw in eBay’s system that you can take advantage of to get your TRS status quickly and easily. While eBay requires £1000 in sales and 100 transactions in the last 12 months, it doesn’t require any particular average sale value. This means you can get 99 transactions for a quid each and then one sale for £901. That totals 100 transactions and £1000 in sales, so you get your TRS status.

Use this to your advantage and start working on getting sales!

Begin by checking your sellers dashboard to see where you stand now, noting how much in sales and how many transactions you’re short of to become a TRS.

Next, create your action plan:

  • How many more pounds in sales do you need to reach £1000?
  • How many more transactions do you need to reach 100?

Then get moving. Remember, this data is taken from last 12 months on a rolling basis. So it’s always a good idea to get some extra sales in to cover any numbers you’ll be losing after a month or two — depending on how fast you’ll work on this.

Finding Things To Sell

Start with unwanted items from your home. They can be anything — books, toys, electronics, mobile phones and so on. Just list everything you can part with as auctions with low starting bids. You may have no idea on how many items you have sitting around that you can sell and not miss. So why not use your junk to reach TRS status AND make some extra money too?

Popular Used Items You Can Start Selling

Next, you have to decide on whether you’ll be making 100 small sales and one bigger one OR average it out and selling about 100 items for an average sale price of 10 quid. If, say, you have a car you want to sell, do that. Then sell 100 very cheap items and one or two more expensive ones.

If you don’t have anything expensive in your house to sell off, follow these strategies:

Buy used media off eBay and Amazon and resell it on eBay. Books, DVDs, video games (perfect), Blu Ray discs and audio CDs are all items that can easily be sold on eBay for the same price you purchased them for. Video games are very good sellers. If you list a used, popular video game on eBay with a starting price of £0.99, you’ll get enough bids to raise the price and sell it for the same price you paid for it or perhaps even more. When you buy these items, obviously try to find the cheapest deals possible. One way to do that is to buy bundles and resell items individually.

Buy sale items from eBay, Amazon and other online retailers and sell them on eBay. The key to success with this strategy is to buy a bit BELOW average selling price on eBay so it’s easy to sell an item back for the same price or an even higher one. Use Terapeak to research the average price an item is selling for. Only items with HIGH sell-through rates (50 to 60 percent or higher) are suitable for this strategy.

Here’s a typical example:

Selling on Zavvi for £9.95 (cheaper with a coupon)

Selling on eBay for £14.75

Buy sale items from offline shops, Poundland, market stalls, charity shops and similar places known to offer good prices. You may not believe it, but PoundLand alone can be used perfectly! One of my recent 60DBP clients purchased stock from PoundLand and sold it on eBay to get his TRS status — and he even made a profit doing it!

Concentrate on small items to get 100 sales and then on a few higher-priced goods to reach £2000 in sales.

If you hit 100 transactions but are short of volume — say, £500 pounds — simply purchase some hot, more expensive electronics from Amazon or eBay. Consider things like video game consoles, mobile phones and tablets. You’ll only need a few of them to reach your £1000 target.

get-terapeakRemember, during this phase, your focus should NOT be on making money! It’s all about getting those 100 transactions and £1k in sales to qualify for TRS status! Once you’re a TRS, you can start selling whatever you want, making money at your fullest potential because those items will be featured high in the search results — thanks to this foundation work.

Still, I have seen on many occasions that people make extra money while going down this route. If you choose to work with used items, it’s VERY possible to actually make money while doing this. That’s money you’ll be able to invest in your real, profit-generating items. Here’s a quick example on how it works:

Buy for £3.68

Sell for £9.00

Closing Thoughts

Remember, it’s not only about sales numbers and volume though. Customer service is KEY! Follow my advice on keeping DSR high and provide exceptional customer support, then you’ll do fine.

eBay evaluates sellers for TRS status every month on the 20th, taking into account last month’s data. For example, to qualify as a TRS on 20th December, you have to reach 100 transactions and £1000 in sales by the end of November.

If you’re active and don’t waste much time, it’s very possible to become a TRS in one month — or less than 30 days, actually. I have seen this happen several times with my 60DBP students so I’m sure you can do the same.

Lastly, eBay doesn’t give you TRS for LIFE! Each month, your account is evaluated again, so you must keep providing exceptional customer support and maintain your record of 100 transactions and £1000 in sales in the last 12 months ALL THE TIME!

Even if you lose TRS one month, you can again qualify for it the next month — if you meet all the requirements.

That means that even if you slip up and lose what you’ve worked so hard to gain, the increased prestige, buyer confidence and ranking boost that comes with Top Rated Seller status could be just days away.

Best regards,
Andrew 


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160 Comments
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  1. Read this a month and a half ago, and followed the advice wholeheartedly. I’m at 96 transactions and about to hit TRS status. Thanks Andrew!

    1. Andrew Minalto

      Good stuff Kyle & congrats! 🙂

  2. T Sanderson

    Hi Andrew, thank you for very valuable teaching here! Much appreciated!

    I’ve started up a few months ago and now have got 1k sales and 100 items sold, and 100% feedback (over 100). Am thinking of upgrading to business account. Thinking if I upgrade before 20th of the month, e.g. 10th of Sept, will I get TRS from 20th of the same month as you say eBay valuate on the 20th? If I upgrade after 20th of Sept e.g., I won’t get TRS until after 20th Oct isn’t it?

    Thanks

    1. Andrew Minalto

      Yes, that’s correct.

      IF you made those sales in period ending on 31st August, and now upgrade to Business account, you’ll get TRS on 20th September.

      Thanks,
      Andrew

  3. Hi Andrew,
    Great website you have here. It’s really helpful.
    I have a question please.
    I got my TRS status last week. I was hoping I would see a huge increase in Best Match almost immediately but I seem to be in exactly the same place. eBay advisor said it may take 2/3 weeks for eBay algorithms to recognise the TRS status and then reposition me.

    Is this correct? How long should it take to accurately place me in Best Match ?

    Thank you for your help.

    1. Andrew Minalto

      Hi Ray,

      Yes, that’s correct.

      It takes few weeks time to see effect on your listing rankings.

      Andrew

      1. Thank you for confirming that.
        Can I also ask, does feedback percentage affect Best Match position? I’m on 99.2%

      2. Andrew Minalto

        Not really, not that I’m aware of.

  4. Andrew, you are the guy!

    My ebay knowledge is very broad and i must say most of the greatest ebay blogs are yours.

    I find them very easy to understand and very inspiring.

    Thank you.

    Brad

    1. Andrew Minalto

      Thanks for your kind words Brad! 🙂

      Andrew

  5. Read most of the comments here and can’t find my answer. Easy example…If I am selling 8 different colored boxes on separate listings for each colored box (so not bulk) and the same buyer buys one red box from one listing and one green box from another listing, is this considered 2 transactions. I was told because it is the same buyer I will only get credit for one of the transactions to count towards the 100 needed.

    1. Andrew Minalto

      Hi Sandie,

      As far as I know, only purchases from ONE listing count as one transaction. If they’re from different listings, they should be counted as separate transactions.

      But you may want to double check this with eBay to be 100% sure.

      Thanks,
      Andrew

  6. Kevin De Silva

    Hi Andrew,

    I was on the phone with ebay today and wanted them to confirm my power seller and Top rated seller status as i am confidnt in the next evaluation i should be granted this.

    I was then told by them that yes i do meet all the requirements for a powerseller status and top rated seller status BUT i need to maintain 3 months above standard.

    As mentioned to you in my first post, i only started selling as of 5th May 2016 (Business Account) however i have been an ebay member since April 2004. In your response you did say that i shouldn’t have any problems with the 90 days period cos my account has been long standing.

    My question to you is, even on the ebay power seller or top rated seller requirements it does not state that i have to maintain a 90 day above standard or to have a SELLERS account for 90 days. it just says the following:

    1. Be registered with eBay for at least 90 days – ( I am a member since 2004)

    2. Have a minimum of 100 transactions and $1,000 USD in sales with Australian buyers over the past 12 months
    ( I have over 300 transactions and Over USD 1800 in sales )

    3. Have a seller performance rating of Above Standard or higher on eBay.com.au ( I have always been above standard since i started selling )

    4. Have a Feedback score of 100 or more, with at least 98% positive Feedback over the past 12 months ( I have over 100 Positive seller feedback and over all feedback 214 with 100% a positive score)

    5. Have an account in good standing (e.g. seller fee payments up to date) ( i have a 4.9 rating out of 5.00)

    6. Follow all eBay policies – Always have

    I do meet all the requirements as per above and how can ebay customer service say something different to what is on their website. Andrew can i challenge them as to why they say something on their website and why they are saying something different to me over the phone. is this possible? I already have asked them to double check and let me know and i just thought id ask you as well.

    Appreciate your response on this.

    Thank you,

    Kevin

    1. Andrew Minalto

      Hi Kevin,

      Often times eBay support on the phone are wrong so in your situation, I wouldn’t worry about this and simply wait till 20th June to see if you qualify or not. And then, if you don’t qualify, then you can call them again and try to resolve this over the phone.

      You should actually see the this already in your seller Dashboard – it should mention what happens to your account on next evaluation date (20th June) so check it out.

      Andrew

  7. Kevin De Silva

    HI Andrew,

    I happen to speak to Ebay today and i was told specifically that in order to become a Power seller on top of the 100 transactions i also need 100 positive seller feedback as well. When asked where it states on ebay i was given the following link

    http://pages.ebay.com.au/help/sell/sell-powersellers.html

    In your last response to me you said that it is only 100 transactions and not 100 positive seller feedback, how is it that Ebay is saying a different story, i hope the person who advised me got it wrong cos she was insisting that she was right when i tried correcting her on this stating that it doesn’t say SELLER FEEDBACK. She then went on saying these are the requirements for a power seller hence it is 100 seller feedback is also required.

    below are a list of what is expected i was told for a power seller.

    1.Be registered with eBay for at least 90 days

    2. Have a minimum of 100 transactions and $1,000 USD in sales with Australian buyers over the past 12 months

    3.Have a seller performance rating of Above Standard or higher on eBay.com.au

    4.Have a Feedback score of 100 or more, with at least 98% positive Feedback over the past 12 months

    5.Have an account in good standing (e.g. seller fee payments up to date)

    6. Follow all eBay policies

    Andrew, can you please tell me if this is true ? if it is then i only have 40 seller feedback even though i have 145 100% positive feedback as a buyer and seller.

    Appreciate your response greatly

    Kevin De Silva

    1. Andrew Minalto

      Hi Kevin,

      I didn’t realise you’re referring to PS on eBay Australia. from reading that page, it seems that you have slightly different rules over there.

      BUT still – on TRS it says only 100 sales, no mention on feedback and I know for sure that you don’t need 100 feedbacks (just sales) to become a TRS on eBay Australia.

      TRS is far more important than PS.

      Andrew

  8. Baz Taylor

    Hi Andrew. Does the 100 feedback score have to be achieved from ‘buyers’ or can we buy a load of cheap items and have our feedback bumped up from purchases we make?

    Regards,

    Baz

    1. Andrew Minalto

      Hi Baz,

      Thanks for your comment.

      It’s NOT about 100 feedbacks but 100 transactions/sales instead. So feedback count is irrelevant.

      So you need to get 100 sales as a seller of course to qualify for TRS.

      Thanks,
      Andrew

      1. Baz Taylor

        Thanks Andrew.

  9. Kevin De Silva

    Hi Andrew

    I have been an ebay member since April 2004 but only have been selling since May 2016. I currently have 125 positive feedback and a score of 100% positive. In less than 2 weeks i have made 100 sales or 100 items sold and total amount of sales are currently sitting at $650 AUD.

    I am more than confident that i will hit the $1000 mark next week hence as per eBay Australia requirements i have met the following

    1. 100 transactions
    2. Ebay member since 2004
    3. $1000 worth sales ( will be next week)
    4. Have more than 100 positive feedback

    My question to you is Andrew, do i have to be a seller for more than 90 days or does my account being active and open from 2004 count? Also are they after 100 transactions or 100 positive seller feedback? In which case i have both.

    In your opinion am i eligible to be a powerseller Andrew? And my last question do i have to maintain all the mentioned above on a monthly basis if not do i lose the powerseller status.

    Appreciate your response

    Kevin De Silva

    1. Andrew Minalto

      Hi Kevin,

      Thanks for your comment.

      Yes, your account is old enough, so 90 day rule is not really problem for you.

      You need just 100 transactions, feedback count is irrelevant.

      So you should qualify for Power Seller & Top rated Seller on 20th June. (make sure you upgrade your account to Business if you haven’t done it already).

      To maintain your status, you need to maintain 100 sales worth $1k over a 12 month rolling period. So not monthly, but yearly period.

      Thanks,
      Andrew

      1. Kevin De Silva

        Hi Andrew,

        Thank you for your reply. Much appreciated.

        Andrew why did you say 20th of June ,may i ask? Any specific reason to this or calculation?

        And yes my account is a business account.

        Thank you

        Kevin

  10. Hi Andrew,
    Can I say thank you for all of this incredibly helpful information.

    My question in can I obtain a power seller rating or TRS badge if I am a private seller NOT registered as a business? Thank you

    Peter

    1. Andrew Minalto

      Hi Peter,

      No, you can’t.

      You must be a business seller to get TRS.

      Andrew

  11. Hi Andrew

    What is your thoughts on buying ebay accounts with the powerseller award already on account and lots of positive feedback? I already have a ebay business account with 100% and sold on 10 items worth £750 so need £250 in sales and 90 products to sell. Should i keep working with account this is what i would like to do i just find it hard to make money as there is powersellers getting the discounts so can offer a cheaper price.

    Thanks

    Sean

    1. Andrew Minalto

      Hi Sean,

      Selling standalone eBay accounts is against eBay rules, so I wouldn’t recommend doing it.

      Just continue working on your account following this guide:

      http://andrewminalto.com/get-top-rated-seller-account/

      Andrew

  12. Sunita Shrestha

    Hi Andrew

    I found just the information I needed to know at the right time. Thank you so much for all these golden information. All of the things you have said are great, I will apply every single one of them, I hope, I will remember all.

    Thank you again

    1. Andrew Minalto

      Thanks & you’re welcome!

  13. Will a TRS with 500 feedback have listings placed higher in Best Match compared to a TRS with 100 feedback?

    1. Andrew Minalto

      It shouldn’t. At least from the public information eBay publishes.

      Feedback count has never been “connected” to Best Match algorithm.

      Andrew

    2. Also which setting has a greater negative impact on your search position on a Good Til Cancelled listing? Going out of stock for a week or setting holiday setting for a week?

      Thanks.

      1. Andrew Minalto

        Is it just ONE variations for the GTC listing that goes out of stock?

      2. The item has only one variation in the GTC listing.

        Thanks.

      3. Andrew Minalto

        I would then choose Holiday option instead.

        Andrew

  14. […] Anyone using my How to Become a Top-rated Seller in 30 Days method […]

  15. Hi Andrew
    I am a little confused about the TRS system. I have been selling at a loss to get there. I have achieved 60 transactions, most within the last month (I’m a newbie). The dates on my seller dashboard say that my 12 month period is 01 Oct, 2014 – 30 Sep, 2015. My question is: When we hit October, do I lose all those transactions and start from scratch, or will they just move the evaluation dates forward a month i.e. 01 Nov 2014 – …? REALLY hoping it’s the latter or I am out of capital to enable selling at a loss 🙁

    Thanks for your time. Great course by the way, everything going like you said it would. Worth three times the amount… or more!

    1. Andrew Minalto

      Hi Jonathan,

      Of course it’s the 2nd scenario 🙂

      You won’t lose your 60 sales next month.

      TRS requirements take into account last 12 months period, on a rolling basis. So yes, next month your dashboard will say 01 Nov 2014 – 31 Oct 2015.

      So it’s all good! 🙂

      Andrew

  16. Hello Andrew!

    Hope you’re doing well. Thanks for the great article. I just wanted to ask that I’ve been using your formula to sell small cheap items and stuff is picking up.

    So far every review I’ve gotten is in the form of a positive feedback – zero negatives. I’ve got more than 10 seller ratings from my buyers – but when I check my feedback page for the DSR it says, “This information will be available when this member receives at least 10 detailed seller ratings.”

    Any idea what this is all about Andrew? Thanks in advance!
    Kind Regards.

    1. Andrew Minalto

      It takes some time to update, don’t worry about it.

      Remember, TRS is NOT about 100 feedbacks or DSRs – it’s all about 100 sales/transactions you make. So it doesn’t matter how many people leave you feedback or DSRs.

      Andrew

      1. Thanks!!

      2. Andrew Minalto

        You’re welcome! 🙂

  17. Hello Andrew,

    Thanks for your blog, you have helped thousands of people in a MAJOR way,

    i have a couple of questions regarding selling on eBay.

    1) What is a good profit margin ( i understand that it depends on different people and what they are happy with)
    but is there a general percentage that one should follow. For example does it make sense to spend £400 to just make £50 profit after all is said and done which could take months?

    2) To run a full time eBay, is there a general amount of products you should aim to have in your inventory, for example 50 products 100 products + or under 20 products (i do understand that it depends on many things like the price of products, and each individual person will be different) but i just want to know how many unique products one should aim to have on there inventory list.

    Thanks again Andrew, have a bless day!

    Regards

    Sam

    1. Andrew Minalto

      Hi Sam,

      Thanks for your comment.

      1) £500 NET profit on sales worth £400 would be considered good, for eBay. It depends on many factors of course – for example – how many orders made up those £400? If it’s say 10 orders, that’s a very good margin but if it’s 400 orders – it’s far from good….

      In general, I recommend going for products with at least 20% ROI+, with smaller/cheaper items (like selling for £2), it should be at least 50 % ROI.

      2) The more items you have for sale, the better BUT even with just few listings you can actually run a full time business. That is if those few products are in high demand and you get your listings rank high in search. There are individual listings that make £10k+ in sales each month so….

      Hope this helps!

      Thanks,
      Andrew

  18. Hi Andrew,

    Fantastic article, and site. Sincerely it is refreshing to see so much real information.

    Just a few questions;

    – You need an average DSR rating of 4.60 to gain TRS status. Is there a minimum number of DSR’s required to gain TRS, or can you have 1 with a 4.60 rating?

    – Do you need to register as a sole trader (or a company of sorts) to register as a business on eBay? (I am thinking in terms of initially starting out, I know I will eventually have to set up as a sole trader.)

    Thanks,

    Richard

    1. Andrew Minalto

      Hi Richard,

      Great to hear you’re enjoying my blog! 🙂

      1) No, there’s no minimum. But as you need at least 100 transactions to become a TRS, it will never happen with just ONE DSR! 🙂

      2) No, you don’t have to. eBay does not ask for any business verification when you simply upgrade from personal to business account.

      Thanks,
      Andrew

      1. Richard

        Thanks for the advice Andrew.

        Keep up the good work!

        Thanks,

        Richard

  19. Hello Andrew,

    Wonderful article & inspiring blog. I must admit that ever since i reading your blog we are improving the quality of listing & becoming better.

    I have some questions to ask but I will tell the story of my one ebay account in short. I created a new ebay account to sell only in once niche and ultimate plan was becoming TRS (your article was the inspiration & motivation & guide for that) … quickly sold items… increased the limit … then within a short time by the recent month may had total sales of 89 … 100% positive feedbacks …. Then the horror started … next day opened ebay … 6 cases were there for item not received … God … I was using hermes for sending items … but just 2-3 days delay and customers opened cases … i quickly provided tracking and orders were on its way … and were delivered a day or two after cases opened … and customers closed the request …. but the DEFECT RATE persist …. I contacted ebay .. gave them all proof of postage … and delivery … and even customers gave positive feedback … but DEFECT RATE Persist …. Ebay responded that the products were delivered after the customer opened cases … I requested alot to ebay that shipping is beyond any seller’s control … but DEFECT RATE persist … that account had 10.75% defect rate .. which i managed to fast selling to make it 8.30% in one week … Ebay gave 2 weeks time to improve or otherwise they will reduce limits …

    My question is in your opinion should I keep on trying to improve the DSR by fast n cheap selling and providing tracking and active communication with customers? … Will I be able to still get this account back in atleast above standard then move to TRS ? … All this considering its a new account with only 95 sales now with 8 defects… which means i would need to make 200 sales with 8-9 defects rate to get a DSR of 4 – 4.5%.

    2nd Question where was I wrong in the above scenario? … I cannot find my fault maybe you can shed light.

    Another question maybe out of the topic for now but its a necessary for any business seller..

    Whats the best way to do accounting of your Ebay Sales? excel is always first choice but time consuming. How can a seller get a picture in a month or week to see if he is making profits & how much and which product or links making him more sales. Big data makes big difference to pinpoint and increase sales.

    Lastly one of our main account is Power Seller since 1 year … couldn’t cross the 2% barrier especially if no of orders are 35 average a day (not high profit using your price increase technique slowly 😉 ) . I only use 99% as GTC and 1% as auction for one or two types of products. The question is should I switch to 5-7 days Fixed listing ? as you said it gives more exposure being new links. Auction links for many products were not helpful as i tested in past and tried for a month to see loss in the end, so only selling 1% of sure sell products with minor to comfortable profit in auction.

    Thanks for your time especially reading my message lol …. Me too spent last 4 hours reading couple of your blog posts and commenting till the end … its addictive … valuable … inspiring… informative … Great work Sir.

    Regards
    Atif

    1. Andrew Minalto

      Hi Atif,

      Thanks for your comment.

      Unfortunately these are too big/wide issues that I can’t give you proper advice by replying in few sentences.

      Sorry about that.

      Andrew

      1. Wow … I didn’t saw that coming… so any solution?

  20. Hi Andrew,

    If I get to TRS status in 1 niche, will that then give me top rankings for other niches that I then want to list in? Obviously where the niche is not over subscribed.

    Thanks

    Mick

    1. Andrew Minalto

      Hi Mick,

      If you use same account, of course YES! TRS is account wide status, and not tied to any specific products you sell.

      If on the other hand you start a brand new account, then you would have to earn TRS for that account specifically.

      Thanks,
      Andrew

      1. Thanks for the quick reply, do I need a shop to become a TRS?

        My aim is to get TRS in 1 niche and then start looking for more and more low competition niches to expand into, I just wondered is it easier having a shop or is it just more cost effective if I have more than say 20 different niches?

        Thanks again.

      2. Andrew Minalto

        Hi Mick,

        No, you don’t have to have a shop to become a TRS.

        20 niches? Are you serious? How can you work in 20 niches at same time, with one account? Then it’s not a niche business but all in one concept – when you sell all kinds of un-related items…

      3. Ha ha,

        Maybe a bit of clarity is needed, when I say niches what I mean to say is items I have done a lot of research on and have decent ROI, basically what I want in the future is a business where I sell a lot of different items on a daily basis, 20 items is my short term goal.

        Also about postage labels, I have seen postage labels, is there a way that I can print out all postage labels from 1 days of sales at once without having to sit in front of the computer and click on each sale and print postage label?

        Thanks again.

      4. Andrew Minalto

        20 items under one account/shop is fine of course.

        As for postage labels – you can do this in bulk by using 3rd party appliactions/software like Linnworks.

  21. Hi Andrew. I have been informed by eBay that I will be given a top rated seller badge next month on 20th April. I wanted to know if being a top rated seller really increases sales. Obviously the price has to be right but I am in a very competitive field. These sellers have sold thousands of items and sell hundreds per day. I can’t see how eBay will be helping me? I have just started a few months ago however the thought of being up against the top rated sellers puts me off eBay. As ebay will obviously help them a lot more than help me. I’m currently selling a couple of items per day. My prices are currently lower than the top rated sellers and I am breaking even on my items in order to achieve the top rated badge. I am hoping to increase my prices and match them with the top sellers from 20th April.

    Finally, I am wanting to sell in different countries as well as UK. I have seen that eBay has a programme called web interpret. Do I go onto each countries eBay like eBay France for example, and write the listing in French? I have clicked the option to ship internationally on my current listings however I am not getting any traffic from other countries. I thought if I interpret my listing for the country I want to sell in then my listings will come higher in their search?

    Apologies for the long message. I look forward to your response.

    1. Andrew Minalto

      Hi Paul,

      TRS + eBay’s Premium Service badge gives your listings a boost in search results BUT you also have to use proper listing strategy to be successful, especially in competitive markets. You want to read and follow this strategy:

      http://andrewminalto.com/top-search-position-on-ebay/

      As for selling on regional eBay sites – you can of course translate your listings in other languages but then you can run into problem that customers think you can provide support in that language too? And maybe they will think that you’re locally based and will expect next day delivery?

      Initially, I would just recommend purchasing international visibility and see how it goes with your English listings:

      http://pages.ebay.com/help/sell/globalexposure.html

      Thanks,
      Andrew

  22. Hi There

    What if I sell something for 0.1 cents and have my friends with ebay accounts buy them up? Is there a limit to how many each friend could buy? Obviously I don’t want them to get in trouble.

    Thanks
    Tom

    1. Andrew Minalto

      Hi Tom,

      That is totally against eBay rules and you’ll get banned for doing this. And your friend too.

      So just don’t do this.

      Thanks,
      Andrew

  23. […] would probably go with option 2 as it will be quicker to get TRS on a brand new account than to get an account with poor ratings back on […]

  24. Hi Andrew, i have been contacting ebay recently regarding the TRS status however I am being told different things everytime i speak to them. I am told i have to have 100 transactions which i was lacking. I have an approx 110 positive feedback at 100%. I have 0 negatives and 0 neutrals. Most of the Buyers have not left any feedback what so ever as you could imagine. Now the issue that i am having is basically, i have sold over 100 items, some buyers have purchased more than 10 items from me however they have bought them at different times, so they would purchase 10 items in a space of a month. On my seller dashboard it states 72 items have been sold however this has not been updated for quite a while. I have sold a lot more than 72 items. Some of the ebay customer advisors says that if the item is purchased by one buyer then it counts as a single transaction no matter how many items are purchased, even if they are paid in singles, meaning not via shopping basket. Then some ebay customer advisors are telling me that ebay needs to be updated and that figure needs to be corrected if a single buyer clicks buy now on 10 items, this then counts as 10 transactions. Please confirm if what they are saying is true andrew as i am being told different things everytime i speak to them. I have sold over 100 items since the start of this year which is when i first began selling. My Seller Dashboard is being updated every 24-48 hours in terms of how many active listings i have and also my ‘total transactions’. My Total transactions is also above 100 however under ‘Performance to Date’ i only have 72 transactions. Could you please confirm which one of the ebay advisors would be correct as i was hoping to become a TRS this month on the 20th as i have ticked all other boxes which are required to become a TRS. Thanks!

    1. Andrew Minalto

      Hi John,

      As far as I know, if those items are individual purchases over period of time, each purchase should be counted as transaction so not sure why your figures are inaccurate. Yes, when a customer purchase multiples of same item or multiple items from you in one purchase, that is one transaction but in your case they should be counted as separate transactions.

      You should get on the phone with eBay and ask them to sort this out for you.

      Thanks,
      Andrew

  25. […] a new seller doesn’t mean you can’t make it work on eBay. You can easily become an established Top Rated Seller following this guide and after that – you’re basically on the same level as […]

  26. Actually, it takes 60 DAYS. I just went through selling 133 items in 60 days with a sales over $7000 and had my review on the 20th with all great sales figures that should have made me a Silver Power Seller and a Top Rated Seller. BUT, ebay shows that both of those are only PROJECTED for my NEXT MONTH, Not because I caught the carrot this month! So basically, they are costing me the 20% discounted Final Value Fees this next month and the Top Rated Seller + Status, Increased search visibility, increased sales exposure for this month that I just earned it. Kind of fraudulent, isn’t it? I feel a bit like I have just been suckered because I jumped through all of their hoops, and they are depriving me of over $100 worth of ebay final value fee reductions.

    1. Andrew Minalto

      Hi Anon,

      It could be that your account is less than 90 days old? Or it was not a business account? Or there were performance/defect issues? There are many more factors to get a TRS badge than just sales volume.

      In general, on evaluation day (around 20th each month) they take into account data for period ending with last day of last month, not till evaluation day. Maybe this caused your miscalculation?

      Thanks,
      Andrew

      1. Hi Andrew,

        No, you are wrong on all accounts. I had 0 defects, 0 returns, and over 40 + feedbacks for my 130 items. My account is over 5 years old. I have over 450 feedbacks, just sold over 130 items in 3 months, have a 5.0 on all seller ratings with over $7000 in sales for the 130 items WELL BEFORE the Feb 20th evaluation. Ebay now claims that there is a 30 day delay in awarding benefits that I have earned! Instead, the seller dashboard says that I am PROJECTED to be a Powerseller and a Top Rated Seller on March 20th, 2015, but shows all of my statistics for the Feb 20th, 2015 data. They are cheating me out of increased search exposure, the 20% final value fee discounts (which based on this last months sales of $5000 would be over $100 – not small change). In fact, I could end ALL of my listings for the next 30 days and STILL qualify next month as both a Powerseller and a Top Rated Seller! Ebay found a new carrot to pull away from sellers who have earned discounts from their performance, but won’t actually get the discounts that they have earned. On top of that, I posted all of the above stats with ebay hiding many of my listings. If I search for my listings while I am logged in, they show up, but if I search from a friends computer – they can’t be found. I’m just saying, NOT FAIR, and you are wrong – it takes AT LEAST 60 DAYS because ebay just moved the goal post again!

      2. Andrew Minalto

        Anon,

        I will repeat myself – eBay does not take into account data for the month evaluation happens. For example, on 20th February they only took into account data for period ending on 31st January.

        It has been this way since introduction of TRS, there’s no cheating going on.

        Andrew

      3. My mistake. Based on my performance in the past month, about $5000 and over 100 items, I would not have to sell anything for the next 11 months and still be considered both a Powerseller and a Top Rated Seller. Except that Ebay refuses to award me either until a MONTH after I have earned both.

  27. Hi,

    Very interesting and helpful blog I would like a bit of clarification if that ok, you say to become TRS status you must first become Bronze Powerseller which you have to have

    Feedback 100 feedback, 98% or more positive (from global transactions)

    From global transactions ?? What if I only sell in the UK? would this mean I cannot become PS status thus stopping me from achieving TRS

    Thanks for your help

    Mick